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At Bigeyeglass, we strive to ensure you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward return policy to address your concerns.

Return Process

  1. Time Frame: You must initiate your return within 14 days from the date of delivery.
  2. Reason for Return: Clearly mention the reason for your return in your email.
  3. Contact Method: Email us at to start the return process. Please include your order number, the item(s) you wish to return, and the reason for the return.

Important Notes

  • Condition: Returned items must be in their original condition, unworn, and with all original packaging and tags attached.
  • Shipping Costs: The customer is responsible for return shipping costs unless the item received was incorrect or damaged.
  • Refunds: Once we receive and inspect the returned item(s), we will process your refund. The refund will be issued to the original payment method within 7-10 business days.


  • Custom or Personalized Items: These items are not eligible for return unless they arrive damaged or defective.
  • Clearance Items: Items marked as final sale cannot be returned or exchanged.

If you have any questions or need further assistance, please do not hesitate to contact us at

Thank you for shopping with Bigeyeglass! We appreciate your business and are committed to ensuring your satisfaction.